Terms of service
Home delivery terms and conditions
General
- Free delivery for all orders over $120.
- A delivery fee of $15 will apply to all orders under $120.
- Delivering to Metro Melbourne, Mornington Peninsula and Geelong Tuesday - Friday.
- Orders for the Bellarine & Surf Coast will be delivered on Fridays only. If you have selected delivery to Bellarine or Surf Coast for a day other than Friday, your order will be delivered on the soonest Friday.
- A 2-day lead time is the soonest delivery. Eg: Order by 2pm Monday, for Wednesday delivery
- If an order is processed with a delivery address outside of our delivery area, we will need to cancel the order and refund the payment.
- Please take care when specifying your delivery address as refunds cannot be given if you enter an address incorrectly and your order is delivered to the address specified.
Delivery of orders
- You will receive a confirmation email when your order has been fulfilled.
Authority to leave is required by all orders, you must select this option to proceed with your order. - All orders are delivered in refrigerated vehicles and packaged with insulation, products will be delivered below 5°C.
- Once the order has been delivered, it is your responsibility to care for your products safely. Unpack and refrigerate immediately.
- The driver will knock/ring the bell unless otherwise instructed.
Product availability and satisfaction
- The online store inventory is manually updated and even with our best efforts there may be times when something is unavailable. If something you have ordered is unavailable, you will receive a phone call to discuss how you would like to proceed – substitute item or exclude with refund.
- If the product you are after isn’t in the online store, please contact us and we’ll do our best to add it to your order.
- We love our products and want you to love them too. If you are not 100% satisfied with your order, please contact us by email: online@petergbouchier.com.au within 12 hours of delivery and we will find a solution.
Packaging
- All orders are delivered in an insulated box.
- Insulated box includes: an recyclable insulated carton liner and ice pack.
MONTHLY PRIZE DRAW - PRODUCT REVIEWS
Name of Competition: Win $100 voucher by reviewing your products
Competition Period: First day of the month until last day of the month. Renewed every month.
Draw Details: The draw will take place within the first week of each new month at Peter Bouchier 9 Alex Avenue, Moorabbin.
Prize: $100 gift voucher in the form of a discount code for use at Peter Bouchier Online only. Not redeemable in store.
Entry
You will automatically enter into the draw when you complete a product review via the email request.
Each review submitted is counted as one entry, during the Competition Period.
Multiple entries are accepted.
Draw
The draw will be conducted by Peter Bouchier in line with the Draw Details.
The winners will be selected at random using random sample technology.
There will be one winner per Competition Period.
Peter Bouchier’s decision of the winner is final. Peter Bouchier will not enter into correspondence regarding the result of the draw.
Prize Conditions
To be eligible to receive the prize, the winner must:
- Have reviewed a product during the Competition Period dates by following the link sent via the email request.
- Email review requests are automatically sent 4 days after each order is fulfilled.
Peter Bouchier will:
Email the discount code to the winner within (3) days of the date of the draw, unless otherwise agreed between Peter Bouchier and the winner.
The prize may not be transferred or assigned to a third-party.
Unclaimed prize
If the winner fails to satisfy the eligibility requirements, is disqualified or for any other reason is not able to collect the prize, then Peter Bouchier will conduct a further draw (Re-draw).
In the event of a Re-draw, Peter Bouchier and the winner of the Re-draw will act in accordance with these terms and conditions.
Notification of winner
Peter Bouchier will:
- notify the winner of the outcome of the competition within 1 day of the date of the draw by phone and/or email, including how the prize may be obtained; and
- advertise the names of any winner of the competition on the Peter Bouchier website within 7 days of the date of the draw and for at least 28 days.
Change to Competition
Peter Bouchier reserves the right to amend, modify, suspend or cancel the competition or these terms and conditions at any time.
Website terms and conditions
Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.
Definitions
Services means any products sold by Peter Bouchier and any business activities we perform for our customers.
the Website means the website www.peterbouchier.com.au
We / Us etc means Peter Bouchier and any subsidiaries, affiliates, employees, officers, agents or assigns.
Accuracy of content
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
Use
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
Passwords and logins
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
Indemnification for loss or damage
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Intellectual property and copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
Trademarks
The trademarks and logos contained on this Website are trademarks of Peter Bouchier. Use of these trademarks is strictly prohibited except with Our express, written consent.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Information Collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.
Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.